RETURN POLICY
Casa Modern Furniture Returns & Exchanges
At Casa Furniture, we want to make receiving your furniture as quick and as easy as possible. To avoid possible delays in the event of a return. please inspect vour new products as soon as they are delivered.
Online Return Policy
- This policy applies to customers who placed their order to Casa on our website or any third-party marketplace.
- Contact our Customer Care department at (407) 567-0020 within 3 days of delivery.
- Returned merchandise must be received in original packaging and condition.
- You are responsible for return shipping costs, except in instances where the item arrived damaged or defective (see below).
Custom-ordered items are ineligible for returns. - Please note: we do our best to present the furniture as close as we can to their real colors, however appearance of the furniture may vary from one electronic device to another, do to screen resolutions... also no wood or leather material is equal. please make sure you are aware of this point and we hope you will love your furniture like we do.
- In the event of an exchange, if no adequate replacement is available and the return is authorized, a full refund will be provided.
- Refunds may take up to 10 business days to be processed by your bank.